Privacy Policy

Last updated: 15 November 2026

ChitraVega is a software product operated by Dipendra Kumar Kushwaha, Nepal ("we", "us"). Contact: chitravegasupport@gmail.com.

This policy explains what information the ChitraVega Windows app and the website chitravega.com collect, why, and what choices you have.

1. Your photos stay on your computer

All normal editing, background removal, face retouch and printing run locally on your computer. We do not upload, see or store the photos you edit.

Some optional online AI features (for example "AI HD", "Generative Fill" or "Change clothes") send only the image you choose to a third-party AI provider (such as Cloudflare Workers AI) using an API key that you create and enter. That transfer happens only when you start such a feature. The provider's own privacy policy applies to that request.

2. Information we collect

• Licence data: a Device ID created from your computer's hardware identifiers (stored as a one-way hash), app version, country/region setting, and dates of first use and last licence check. We use this to run the free trial, check your plan and prevent misuse.
• Payment details you send: your name or studio name, mobile number, payment transaction code and the payment screenshot you choose to attach. We use this only to verify and activate your plan.
• Support and feedback: if you send a problem report or email us, we receive the message, your contact details and any files or screenshots you choose to attach. Reports never include your API keys or passwords.
• Card / UPI payments: when online payment is available, it is handled by our payment partner (merchant of record). We never receive or store your full card number.

3. How we use information

• To provide the free trial and activate and verify paid plans
• To answer support requests and fix problems
• To prevent abuse such as repeated trials or cracked copies
• To meet legal, tax and accounting requirements

We do not sell your information and do not use it for advertising.

4. Where information is stored

Licence and payment records are stored in our Google Workspace account (Google Sheets and Google Drive). Data stored on your computer (settings, licence file, API keys) is kept in your Windows user folder; keys and licence data are encrypted with Windows data protection.

5. How long we keep it

Licence records are kept while your licence is in use and for up to 3 years after, and payment records as long as required for tax and accounting. Support messages are deleted when no longer needed.

6. Your choices and rights

You can ask us to see, correct or delete your information by emailing chitravegasupport@gmail.com with your Device ID (shown in Help → Subscription). Some records may need to be kept for legal reasons. Uninstalling the app removes the program; your settings folder can be deleted from %LOCALAPPDATA%.

7. Children

ChitraVega is a business tool and is not directed at children under 16.

8. Changes

We may update this policy. The "Last updated" date above shows the latest version. Important changes will be announced in the app or on this website.

9. Contact

Questions about privacy: chitravegasupport@gmail.com