Refund Policy

Last updated: 15 November 2026

ChitraVega is a software product operated by Dipendra Kumar Kushwaha, Nepal ("we", "us"). Contact: chitravegasupport@gmail.com.

We offer a 7-day free trial with all features so you can check that ChitraVega works well on your computer before you pay. Please use it before buying.

1. When you can get a refund

• Technical problem: if the Software does not work on your computer and our support cannot fix it, you can request a full refund within 14 days of your payment.
• Double payment: if you were charged twice for the same plan, the extra payment is refunded in full.
• Payment not activated: if you paid but your plan could not be activated, we refund in full.

2. When refunds are not given

• After 14 days from payment, except for double payments
• If you simply changed your mind after using the paid plan
• If the licence was ended because the Terms of Service were broken

3. How to ask for a refund

Email chitravegasupport@gmail.com with your name, Device ID (Help → Subscription), payment date, amount and transaction code, and a short description of the problem. We reply within 3 working days.

4. How refunds are paid

Refunds go back to the original payment method (for example eSewa or your card) within 7–10 working days after approval. Card refunds are processed by our payment partner and may take longer to appear, depending on your bank. When a refund is made, the plan on that computer is ended.